Out of hours noise – from premises and vehicles where a statutory nuisance is likely to occur

Parties - where 2/3 complaints have been received

Bonfires - arising from premises where a statutory nuisance is likely to occur

Hotlist of existing cases - to witness/investigate for a statutory nuisance

Monday to Thursday - 18:00 hrs to 08:00 hrs the following day

Fridays from 18:00 hrs to 08:00 hrs the following Monday

24 hour cover for Bank and Public Holidays

365 day, out of hours emergency response for noise & other environmental health issues

Daytime 9am-5pm advice & response service

Project Manager dedicated to the contract to handle all queries

1 specialist officer handling liaison with your call centre and dealing with all referred calls (an IHS call handler).  To see how this works, please click on the following link.  Call Handler Structure

1 specialist officer handling visits as required within an agreed response time (normally 1 hour)

All worksheets electronically delivered to you by 10:00 hrs the next working day

Full back up service provided (i.e. statements)

Website (news, updates, problem cases etc posted daily)

Dedicated e-mail service

Full legal service (pre-court work, expert witnesses, liaison with Police, statements)

Regular monitoring meetings with the Project Manager

Full Public and Employers' Liability Insurance carried.  Full Professional Indemnity Insurance.